Remote Fraud and Payments Analyst
- Full time
- Malta View on Map
- @SpinBet posted 2 weeks ago
- Posted : January 18, 2023 -Accepting applications
- Salary: Negotiable
- View(s) 241
Job Description
Fraud and Payments Analyst
Reports To:
Head of Fraud and Payments
The Role:
The role is to ensure all customer withdrawals are processed correctly and timely whilst proactively anticipating issues to minimize fraud risk and upholding outstanding levels of customer service.
Requirements:
- Analytical thinking and problem-solving
- Ability to isolate, diagnose and resolve payment issues
- Excellent verbal and written English
- Exceptional organizational skills and attention to details
- Flexible to work shift patterns, including evenings and weekends
- Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company
- Experience in Fraud and Payments considered an asset
Responsibilities and Duties:
- Check and process incoming and outgoing customer payments within SLA
- Perform mandatory check on customers and request necessary documents as needed
- Performing initial investigations and taking immediate corrective action to mitigate losses to the business
- Answering escalated CS queries with regards to Fraud & Payments
- Make sure the payments services, provided to the customers, are undisruptive
- Identifying, handling and escalating any payment issues to the manager
- Identify and Monitor fraud trends and patterns
- Keep department updated on latest fraud cases/trends
- Liaise with 3rd party providers when needed
- Execute daily reports
- Adhere to corporate-wide and team-specific policies, procedures and guidelines
- Perform ad hoc tasks and projects which may be delegated by management
Interested?
If interested please send an email to [email protected] with your CV
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